Fix Amazon Prime Video Message ‘Something Went Wrong’ on LG TV


If you’ve encountered the Amazon Prime Video ‘Something went wrong’ message on your LG TV, we have the solution.

Amazon Prime Video is now officially up there with popular streaming platforms Netflix and Disney+. And, with smart TVs now pretty much the norm in households, we can access our favourite TV shows quickly and easily straight from the app.

So, when you encounter an error message such as ‘Something went wrong’, it can be incredibly frustrating. Particularly if you own an LG TV that is more than capable of accessing this popular streaming platform.

If you’re currently struggling with this issue on your LG TV, then don’t worry. We have several solutions that should soon give you access to Amazon Prime Video.

Read on to find the fix, and get back to watching your favourite TV shows in no time.

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Amazon Prime Video something went wrong LG tv
Photo credit: Rawpixel via Envato Elements

Check Network Connection to Fix Amazon Prime on LG TV

If you are met with the Amazon Prime Video message ‘Something went wrong’, first check your network connection.

A poor internet connection is the most common reason for receiving this message when using Amazon Prime on an LG TV.

You can fix this by first unplugging your router, then disconnecting and reconnecting your LG TV to your network again.

Next, try once again to access Amazon Prime Video on your LG TV.

Are you still getting the message? You might need to check your Amazon Prime Video app.

Uninstall Amazon Prime Video on your LG TV

If you’re still seeing ‘Something went wrong’ on your LG TV, then uninstall your Amazon Prime Video app.

You can do this by following these simple steps:

  • On your remote control, press the ‘Home’ button.
  • Scroll along to the right and select ‘More Apps’.
  • Hover your remote control over ‘Amazon Prime Video’, and when you see the upwards facing arrow, press ‘OK’.
  • You should now see an ‘X’ with a skull icon above it.
  • Press ‘OK’ and you will be asked if you definitely want to remove the app.
  • Select ‘Remove’ and the app will be uninstalled.

You will now need to reinstall Amazon Prime Video by pressing the ‘Home’ button, navigate through to ‘More Apps’ again, and open the LG Content Store.

Here, you can search for Amazon Prime Video, and select ‘Install’. Once the installation is complete, try launching the app once again.

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Why Does Amazon Prime TV Fail to Launch on Smart TVs?

Amazon Prime Video is an app on LG TV, and other brands of smart TVs too.

Because Amazon Prime is an app, it can be interrupted by poor network connections.  Software updates and issues on Amazon Prime’s servers can also cause issues loading the on-demand service.

So, this means that Amazon Prime Video can fail on all smart TVs, not only LG TV.

Whilst it can be frustrating, these simple solutions should get Amazon Prime TV working on your LG TV. It is also worth checking the network connection if you encounter this issue on any other smart TVs or devices too.

In fact, if your LG TV displays ‘Could not establish a connection to access point’, you might have issues with your network connection. This will prevent access to apps such as Amazon Prime, Netflix, and other streaming platforms too.

Luckily, we can also help you fix this common network problem too. Take a look at what to do if your LG TV is having network connection issues.

LG TV showing “could not establish a connection to an access point”? Here’s what to do


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