Sky Q box Is On But No Picture: Why It Happens & How To Fix


Have you got a Sky Q box that is on but shows no picture? Are you finding it hard to play anything on it? In this article, we’ll be discussing the reasons why you are experiencing problems with your Sky Q box.

Sky Q box is a great multimedia platform to get TV to every room in your house. It also boosts your WIFI at the same time. However, Sky Q boxes do not always come as advertised and you may face some issues with it.

Why Is My Sky Box Not Showing A Picture?

sky q box is on but no picture

If your Sky Q box is not showing a picture, the following are some of the reasons for this issue.

  • You might be experiencing a power outage from Sky. When this happens, you have to wait for the Sky service to get back up and running.
  • Heavy winds, snow, or rain can affect the Sky Q box signal to receive the signal properly, which can result in a blank screen or no picture on your TV.

Sometimes, Sky Q box settings get corrupted for numerous reasons and can cause the TV screen to show no picture. Therefore, you need to factory reset your Sky Q box to sort out the issue.

If your Sky Q box does not have access to the internet or loses its connection to the internet, you won’t be seeing a picture on your TV. To fix this, you have to make sure that your WIFI is working fine. Try to either restart your router/modem or call your internet service provider to fix the internet issues.

Another reason that your Sky box does not show a picture is that your Sky Q box might be faulty and needs a replacement. In this case, you have to call Sky support so that they can send an engineer to your home to repair or replace your Sky device.

Why Is My Sky Q box Not Playing Anything?

sky q box is on but no picture

If your Sky Q box is not playing any TV shows, it could be due to the connectivity issue or the SkyBox could be malfunctioning.

Your Sky Q mini boxes and the main Sky Q box need to have the same standby settings otherwise you won’t be viewing anything on your TV. To check this, press the Home button on your remote and go to Preferences and then Standby mode. Make sure that you have the same settings on all of your Sky Q boxes.

Furthermore, a few users report that they can’t play anything on their Sky Q box between 2:30 am to 5:45 am. This can happen if your standby mode is set to ECO mode. You need to change it to “None” to enjoy uninterrupted playing.

Also, inspect if your Sky Q box is stuck on yellow/amber light. When that happens, the Sky Q box won’t play anything. Try rebooting or resetting the box to fix this issue.


Unable to watch your favourite TV shows on Sky Q box can be quite frustrating. We hope that this article helped you discover the common reasons for the issues concerning Sky Q box blank picture and Sky Q box not playing on TV.


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