Watching TV couldn’t be easier in 2019. Wherever you are, it seems that with the new and improved Sky Q package you can watch your favourite shows without a hitch.
As well as Sky Go, Sky Q has its very own app which can be used on tablet and mobile.
But, whether you’re watching Sky channels on your TV, via the Sky Q app or through Sky Go, the last thing you need is an error message.
So, here’s what to do if you’re experiencing the Sky error code – dsu 502.
Why does the Sky error code ‘dsu 502’ happen?
There are a tonne of reasons why you might encounter a Sky error code. But here are some suggestions as to what could be causing the ‘dsu 502′ error code…
It’s important to check your internet connection as many issues can arise out of network connectivity problems. Sky are yet to say what it is that causes the Sky error code. In their troubleshooting process, they simply ask whether the error code relates to a connection problem, an unknown error, or your subscription’. If you’d suspect that it’s something to do with your network connection then turn your wifi hub and wait a few minutes then reconnect everything and try again.
Your satellite signal connection could also be to blame for a Sky TV error code. Have you had bad weather recently? Do you live in an area with lots of trees? These are things to consider if you’re having problems watching Sky TV.
If you need immediate assistance then Digi Helpdesk is always here to help on 0800 433 7963.
How to fix Sky error code dsu 502
The following four steps should get your Sky error code rectified…
- First, uninstall the Sky Q app from your device.
- Next, you’ll need to ‘forget’ your home wifi network.
- Now, shut down and unplug the Sky Q box. Wait a few minutes, then power up the Sky Q box.
- Re-connect to the wifi. Now re-install the Sky Q app and everything should be working perfectly.
If you’re still experiencing issues with your digital device then don’t hesitate to contact Digi Helpdesk today.
How can I stop getting Sky error codes?
Sky error codes are often preceded or accompanied by buffering on your chosen TV programme. Even if you’ve downloaded the show it can still buffer.
It’s important to check your wifi speed and ensure you’re receiving a good signal. You can try disconnecting other devices from the wifi to see if that makes a difference to your Sky TV viewing.
There is no one cure to stop Sky error codes however there are some basic checks you can carry out to establish why the error code has occurred.
Check all the wiring, satellite dish, wifi signal strength, location of home wifi hub and your device settings to begin with. Then try turning things off and on again, logging out and in again and uninstalling and reinstalling apps.