Seeing a ‘Sky error code 50-9-503’ pop up? Here’s what to do…


Sky TV users can experience errors for lots of different reasons.

Your settings, the weather and your network connection can all affect your Sky TV viewing.

It’s essential to go through all the basic checks when something goes wrong with your TV, box or Sky TV app.

It goes without saying that you are receiving a satellite signal, all the cables (HDMI, Scart and more) are fixed correctly, the satellite signal isn’t being blocked by anything and that your settings haven’t set any of your devices to ‘sleep’ mode.

With all this being said, here’s how to combat the ever-irritating Sky error code 50-9-503…

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Why am I experiencing error codes on Sky TV?

If you’re reading ‘error code 50-9-503’ on your Sky TV screen then it could be due to a few reasons.

Firstly it could be to do with your satellite signal. If no satellite signal is being received due to bad weather then that’s something to consider or there could also be something blocking your dish on the roof – are you in an area with lots of trees?

Another thing to look at is whether your devices are set to ‘sleep mode’ from a certain time. This can interfere with your Sky TV viewing and can easily be changed. This is important to consider if you’re usually having issues watching Sky TV during the evenings.

Lastly, it could be a network issue. This is the most likely cause as Sky are yet to establish exactly what it is that causes the error code 50-9-503. For this, we’d advise resetting your hub as well as the device you’re watching TV on.

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How to fix Sky error code 50-9-503

Follow the steps below to fix the Sky error code 50-9-503:

  1. Firstly, uninstall the Sky Q app from your device, whether that’s a phone or tablet.
  2. Next, you’ll need to ‘forget’ your home wifi network.
  3. Now, shut down and unplug the Sky Q box.
  4. Then power up the Sky Q box.
  5. Re-connect to the wifi – you may have to re-enter your details and relevant passwords.
  6. Lastly, re-install the app and everything should be working as normal!


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