Music device greyed out on the Alexa multi room app? Here’s what to do…


Amazon’s range of smart speakers is certainly one of those little things helping make modern life easier. And now with the addition of the multi-room function, you can have music all over the house -all without the click of a button! You have music at your service via Amazon’s virtual assistant, Alexa.

However, when these devices start to go wrong, there’s nothing more irritating and Alexa can quite quickly go from your loyal assistant to someone you simply don’t want to speak to anymore.

So, to avoid any more aggro at the hand of Alexa here’s how to sort out your multi-room music issue if the device is showing as ‘greyed out’…

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Alexa multi-room music device ‘greyed out’

If you’ve got more than one Echo then you’re on the right track to setting up Amazon’s multi-room.

The smart speakers can be controlled via Amazon’s Alexa app so you’ll also need to have this downloaded. You can download the app from the Amazon Appstore, Google Play, or the Apple App Store.

To set up multi-room head to ‘settings’, then under ‘audio groups’ you should see ‘multiroom music’. Now, create a group and then select all of the devices you want included in the multiroom group.

Alexa will then check your devices, which can take a few minutes, and then you should have your multi-room group ready to go.

If the device you want to connect to is ‘greyed out’ then try re-registering your Echo and confirm that both devices are on the same wireless network.
Credit: rawf8

Is Alexa multi-room not working?

If the Amazon Echo multiroom function isn’t working, here are a few solutions you can try.

The first thing to try is to turn all your devices off, wait a few minutes and then turn them on again. This sounds simple but people often forget to do a system reset on their devices.

Uninstalling and reinstalling the Amazon Alexa app can also work wonders and should get multiroom up and running.

Also, ensure that the software on all the devices you’re using is up-to-date.
Amazon Alexa Echo Dot Flickr user: Stock Catalog

How much does an Amazon Echo device cost?

In 2019 Amazon offers a wide range of different smart speakers and they even have a variety of smart speaker accessories, too.

A great all-rounder is the Amazon Echo 2nd generation which you can pick up online from Amazon for £90.

However, if you’re after something a bit more pocket-friendly then we would suggest buying the Echo Dot which costs £50.

If you’re looking for a seriously cool alarm clock then we’d say to opt for the Amazon Echo Spot. That comes in at around £120.

Finally, for those looking for second-to-none audio quality then go for the £140 Amazon Echo Plus.


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