How to fix Sky Q error code UH011 – 4K UHD TV set up

@eef89 via Twenty20

Following the launch of Sky Q, people in the UK can now enjoy the key features Sky Q has to offer, from voice control, UHD content, 1TB of storage and access in any room via the Sky Q mini boxes.

It has never been easier to watch our favourite programmes all in one place, however with new technology can come some minor issues from time to time, like the Sky Q error code UH011.

Here’s a few tips on how to deal with the error if it arises.
Sky Q error code UH011

Does Sky Q work with 4K TVs?

Yes, Sky Q does work with 4K TV and can be enjoyed via subscription on your Sky Q box, allowing you to view UHD content on your 4K television. Your Sky Q box will also work with a regular HD tele.

According to Sky TV, to watch in UHD you will need:

  • A Sky Q 2TB box or a Sky Q 1TB UHD box.
  • The HD and Ultra HD add ons.
  • To watch sports or movies in Ultra HD you’ll also need the Sky Sports and Sky Cinema.

Three ways to get your box out of dreaded Sky diskless mode

Fixing a Sky Q error code UH011

When enabling UHD on your sky box you may see the error code UH011 this code is prompting you that your TV input does not work with Ultra HD.

Firstly, let’s take a look at the settings. HDMI Deep Colour needs to be enabled in order to view in UHD. Next ensure your 4K TVs firmware has been updated. If you think that the firmware could be to blame try contacting your television manufacturer.

Make sure all your cables to and from the TV are connected properly and are in full working order. We suggest connecting your Sky box via HDMI cable to HDMI port 1.

Lastly, update your Sky box using the remote control followed by a system reboot.

Which HDMI cable for Sky Q?

While some TV viewers are not fussy when it comes to cables, others insist on using top of the range equipment when it comes to their home entertainment.

If you are looking for a branded cable then John Lewis offer a Belkin cable suitable for Sky Q for £24.99 here.

For those who are on a budget, Amazon, as always, provides us with a cheap, but effective, alternative.

Pick up an HDMI cable for just £2.15 online here. This item has received 4 and a half stars out of 5 on Amazon with buyers saying it provided “excellent value and quality”.