How to Fix Netflix Error Code UI-800-3


Netflix is one of the most popular streaming services on the planet. In most cases, the Netflix service runs without a hitch, streaming endless amounts of TV shows and movies. However, the service can throw out errors from time to time. For example, the Netflix error code ui-800-3, which we will discuss below.

In today’s rundown, we will describe what the common error code ui-800 means, how to diagnose the problem, and possible solutions.

Once you gain an understanding of how to solve the error code ui-800-3, you will be better equipped to solve other Netflix errors in the future.

Why Is Netflix Not Working on My TV?

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Just like any streaming service, a loss of service may simply be down to network connectivity. Check other devices on the network to see if they can connect. Also, check your router is connecting to both hard-wired and Wi-Fi devices.

In many cases simply switching off your router for a few minutes and then back on again solves most problems. Restarting your router can solve issues with changing IP addresses and connectivity issues.

If restarting your router doesn’t solve the problem and you see an on-screen error, then read on.

What Does It Mean When Netflix Has Encountered an Error?

If Netflix encounters an error, the issue can stem from network connectivity, problems with the device, the Netflix app itself, or your account standing. After performing the preliminary restarting of your router. Then check if there are any on-screen error messages.

Netflix will display different error codes depending on the fault. For a full list of error codes or any other information, you can visit the Netflix help center for additional information. You may have to access the help center via a smartphone if you are having problems with your Internet connection.

It is also worth checking if your account is in arrears. If you fail to pay the monthly subscription, then you won’t be able to connect to the service.

What Does Code UI 800 3 Mean for Netflix?

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The error code Code UI 800 3 suggests that your device needs to be updated. Each device will need a different set of changes, which includes logging out of and restarting devices.

We will go into more depth below with how to correct this error on the Smart TV or Amazon Fire TV stick. For all other devices, please follow the steps below.

Blu-ray Player

  • Sign out of your Netflix account.
  • Switch your device off, wait a few minutes, then restart.
  • Hardwire your Blu-ray player to your router for the best connection.
  • Restart your router.
  • Reset all your connections to default settings.


  • Switch off your PlayStation then restart the device after a few minutes.
  • Sign out of your Netflix account.
  • Check your router connects to the Internet.
  • If the above steps fail, try reinstalling the Netflix app.

Nintendo Wii

  • From the Netflix home screen, go to ‘Settings.’
  • Sign out of your account, then sign back in.

For a Roku or Xbox, simply restart your device, sign out of your Netflix account, then restart your home network. You can also reinstall the Netflix app and confirm your DNS settings.

How Do You Fix Netflix Has Encountered an Error?

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If you have ever experienced the on-screen message, ‘Netflix has encountered an error,’ this is generally down to connectivity issues. Check if your network allows Netflix streaming. In this scenario, you may have to swap networks.

Some public networks don’t allow streaming. Therefore, check the public access network for what streaming services are allowed.

The Netflix app will always keep retrying the network connection. However, a quick sign out of Netflix and restarting of all devices is the common solution. With any Netflix error, always check other devices in the network to see if they can access the service.

What Is Netflix Reset?

A Netflix reset puts the Netflix app back to its default settings. This will also mean your content will be deleted from the device. A Netflix reset will also update the app with the latest settings and refresh any old information.

To reset the Netflix app follow the steps below.

  • Go to ‘Settings.’
  • Select the Netflix app.
  • Push the reset switch to ‘On.’
  • Close any Netflix app sessions, then restart your device.

It’s also worth checking if any blocker software is in place stopping the service. A weak Wi-Fi signal may also be the cause. Therefore, move your router to a location that provides a stronger signal. Move your router to a higher position. Then move any devices which may be interfering with the signal.

Completely resetting the Netflix app should only be performed after a thorough network check. If you see the on-screen message, ‘network error: there is a problem connecting to Netflix. Please try again later.’ This is usually a temporary connection error, solved with a router restart.

Luckily, Netflix remembers where we last left off watching a TV series or movie. So, if you do experience a sudden network failure, you don’t miss any content. Netflix will also list what titles you have watched recently to quickly navigate to your favourite shows.

Is There a Netflix Problem Right Now?

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The quickest way to check the current Netflix network status is to visit the Netflix help centre. The Netflix help centre will list the current network status and any global problems. This step is needed after a quick network restart and/or an app reset. If you still cannot connect, it’s worth checking if there are any global issues with the network itself.

Checking the Netflix help centre will also inform you if the fault is at your end or with the network.

Why Is Netflix Not Working on My TV?

If Netflix is not working on your TV, then you may have a fault with your connection or the app itself. Check your network is up and running and you can connect with other devices. If you can connect with other devices, then the TV app may be at fault.

How Can I Put Netflix on My TV?

If you need to install the Netflix app on your TV, then follow the simple steps below.

  • Navigate to the ‘Home’ menu.
  • Select ‘Apps’, then either select or search for the Netflix app. The ‘search’ box is usually shown with a magnifying glass icon.
  • Select the Netflix app from the menu, then follow the on-screen instructions to install.

On older TVs, the Netflix app may have stopped working. As the app is pre-installed, you may not be able to update. In this scenario, you will need to buy an additional device to access Netflix. This can be an Amazon Fire stick, TV box, PlayStation, Blu-ray player, or another gaming device.

Although buying an additional device incurs a cost, it will also give access to much more content. Many of these additional devices have the Netflix app pre-installed and ready to go. Plus, they can easily updated.

How Do You Reset Netflix on a Smart TV?

Resetting Netflix on a Smart TV involves signing out of Netflix, then restarting your smart TV. If this doesn’t work, then check the manufacturer’s website for compatibility. The pre-installed Netflix app may have become out of date and may need another device to access the service.

You can also go through the other methods listed above. Firstly, restart your home network, directly connect your Smart TV to a router, and restore all connection settings. If you are accessing Netflix through a Wi-Fi connection, check all devices have a strong connection signal.

How Do I Fix Netflix on Amazon Fire Stick?

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Netflix may encounter a fault on the Amazon Fire Stick. This can be shown with the message error ui-800. The information on the app or device will need refreshing, needing the steps below.

With the Amazon Fire TV remote, press the ‘Home’ button.

  • Select ‘Settings’ and then ‘Applications.’
  • Select ‘Manage installed applications,’ then select the ‘Netflix app.’
  • Scroll and select ‘clear data,’ then ‘clear data’ again. Then select ‘clear cache.’
  • Unplug the Amazon fire TV stick for a few minutes, then log back into your Netflix account.
  • Resetting Netflix on Android TV
  • To reset Netflix on an Android TV box, follow the steps below.
  • Go to the homepage and select ‘Settings.’
  • Within the ‘TV category,’ select ‘Apps,’ then under ‘System Apps’ select ‘Netflix.’
  • Select the tab ‘ Clear data,’ then select ‘Ok’.

The above set of steps is worth knowing for clearing the data for any app installed on your Android TV.

Why Is Netflix So Slow?

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If you are experiencing a slow Netflix connection or buffering issues, first check your network has support for streaming. Switch devices on and off, check your connection speeds, Wi-Fi connections, or try another Internet network.

If a show is constantly buffering or experiencing dropouts, the Netflix service is generally okay. Thus, pointing to local connection issues. You will have to walk through the steps of diagnosing your home network connection. After this point, the fault will need to be diagnosed by your network provider.

How Can I Sign Out of Netflix?

Signing out of your Netflix account can be performed through the app itself or online. To log out of your account online, follow the steps below.

  • Visit
  • In the top right corner of the screen, click on ‘Your Account.’ On the next screen, navigate to ‘Settings’ > ‘Sign out of all devices.’
  • Click the ‘Sign Out’ button on the next screen.

The same process can be achieved on a smartphone by clicking the icon in the top left corner of the screen. Scroll to ‘Account,’ then follow the same steps as above.

This tip is handy for logging out of all devices currently accessing Netflix on your account. This is helpful if you have accessed Netflix on another device, or an old device is still connected.

What Does Code 113 Mean?

Netflix code 113 is similar to error code ui 800 3 in that it is usually caused by connectivity issues. Go through the usual steps of checking your Internet connection, router connectivity and Wi-Fi signal. If you see a Netflix site error, then the issue may be on the side of Netflix. At this point check the Netflix website for any official errors being reported.

Restarting your Internet connection, signing out of your Netflix account on all devices usually remedies this problem. The Netflix app can also be refreshed or reinstalled and also tested by plugging your device directly into your router.

Summary of the Netflix Error Code ui-800-3

Generally, the Netflix error ui 800 3 crops up due to local connection issues. In the majority of cases, this problem can be solved by restarting your router, then logging back into your account.

From personal experience, many routers have variable IP addresses. These can change from time to time, which will throw out a Netflix connection error. Simply restarting your router is a quick fix. Then restart the Netflix app.

Checking any official outages on the Netflix website will inform you if the problem is local or not. The Netflix website will also be the hub for explaining any other type of problem which may occur.

If all else fails, the Netflix website can be called directly. Alternatively, there is a live chat facility that can walk you through the most common problems. If the automated part doesn’t provide you with the answers you are looking for, you can chat with a live agent.

We hope that the above tips will help you solve the most common errors associated with Netflix. If you have found this article useful, then please comment with your own findings and solutions below. Also, please share this article on your favourite social media platforms as it may help out others in the future.


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