How To Fix a Greyed-Out Picture Size Menu on Your Samsung TV

pointing remote at television

Are you trying to access the picture size menu on your Samsung TV but keep facing a greyed-out window?

If you are experiencing this or a issue similar, don’t panic! The problem of having the “picture size” menu greyed out on a Samsung TV is fairly common with some users.

In this article, we’ll show you how you can fix the issue and also understand its cause so you can prevent the error from occurring again.

Picture size greyed-out Samsung TV (The Fix)

hand holding television remote
Credit: Rawpixel

When the “picture size” menu is greyed out on your TV it implies that the cable being used with the device being displayed does not allow for the option you desire.

The “picture size” menu usually gives you the ability to select the “wide fit” and “screen fit” display options.

If you’re using a Component Cable, it’ll only support access to the “picture size” menu if the content being displayed is 1080i or 1080p.

If you’re using an HDMI Cable, it will only support access to the “picture size” menu if the content being displayed is either 720p or 1080i or 1080p.

So, to access the “picture size” menu, you need to ensure that the cable being used supports the feature, based on the content being displayed.

With the right cable and content combination, you’ll be able to get the following picture size options from the menu:

  • 16:9
  • 4:3
  • Wide Fit
  • Screen Fit

This issue is not specific to Samsung TVs alone, users of Sony and LG TVs also face the same problem when certain cables are used.

Other reasons why the picture size menu is greyed-out

While using the right cable and content combination should solve the issue, the issue may persist in certain instances.

If this happens, you should try checking the cable again. The issue may be due to improper connection of the cable. So you can remove the cable, clean the connector, and then reconnect the cable.

Hopefully this works some magic and the “picture size” menu should display properly.
Credit: dotshock

What causes the picture menu ‘grey out’ on Samsung TVs?

The picture size of a TV is dependent on two things—the source it’s displaying from and the cable being used by the TV.

When you try to view the TV set in certain sizes you’ll not be able to unless the cable supports the size and the content being displayed.

The issue of having the “picture size” menu greyed out is fairly common.

However, it’s an issue that can easily be resolved when you understand that the issue is with the cable in use as well as the content being displayed.


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