Virgin Media Connected No Internet? Quick Fix Guide


Is your Virgin Media hub connected to your device but you have no internet access? As with most internet service providers, Virgin Media has its downsides.

However, you can do a few simple troubleshooting steps on your own before calling out Virgin Media customer support. This guide will help you figure out the common reasons why your Virgin Media internet is not working and what are the quick fixes and easy steps you can use to get you connected so you can enjoy your favorite programs.

Why Does It Say No Internet When I’m Connected?

virgin media connected no internet

It can be frustrating to have a WIFI connection that causes connectivity issues quite often. When it comes to Virgin Media, the following reasons can interrupt your WIFI service.

  • Outdated router wireless modes can sometimes interfere with your Virgin Media internet connection. If your Virgin Media router uses 802.11ac standard and your device is configured to support older standards, you might experience that your internet connection shows up as connected but not working at all.
  • Your Antivirus can block your internet access for security. When this happens, you may connect to the internet but experience no download and upload speeds.
  • You might be experiencing a Virgin Media service outage in your area.

How Do I Fix Virgin Media No Internet?

virgin media connected no internet

You can fix Virgin Media no internet issue, you can try out the following troubleshooting methods.

Restart Your Device

The first thing you can do is to restart the device that is having no internet issue. Your device can be an iPhone, iPad, Android phone, Android tablet, or your computer. Sometimes, this simple fix erases all the temporary bugs within the device and you may get your internet back in minutes.

Restart your Virgin Media WIFI Router

The next fix along with the device restart is to reboot your Virgin Media router as well. To do this,

  • Turn the power switch of the router off
  • Wait for at least 30 seconds
  • Turn the router power switch on again
  • Wait for 5 minutes to let the reboot cycle complete
  • Check if your devices have internet now

Disable Your AntiVirus Software

If you are using your computer to connect to the Virgin Media router, your Antivirus can be the source of the internet issue. To confirm this, go to the Settings of your AntiVirus software and turn it off. Afterwards, open your browser and see if that fixes your internet problem.

Check For Outdated Wireless Mode

If you have no internet, you need to verify that your router and your device have the same wireless mode. If your device is using 802.11b IEEE standard, you may need to change your router wireless mode to 802.11b as well for the internet to work properly. To do this:

  • Open Command prompt on your computer and type in “ipconfig”
  • Your Virgin Media Router’s IP is IPV4
  • Copy the IPV4 address and paste it in your browser address bar
  • Type in the username and password (Admin by default)
  • Go to Wireless Settings and then Wireless mode option
  • Change the Wireless mode to 802.11b and check if that fixes the issue

Why is My Virgin Media WiFi Connecting But Not Working?

virgin media connected no internet

Your Virgin Media WIFI can be connected but your internet might not be working due to the following reasons.

  • Your device network adapter is having issues
  • The computer’s DNS cache is causing a glitch with Virgin Media WIFI connection
  • The computer’s Network Driver is outdated
  • Faulty Virgin Media Router

How Do You Fix WiFi Is Connected But No Internet?

virgin media connected no internet

Use Windows Troubleshooter

You may be facing internet issues due to a problem with your computer WIFI adapter that is running on Windows. To fix this issue:

  • Right-click on the Network icon in the task tray and click on “Troubleshoot problems”
  • Windows will automatically try to solve your internet issue
  • If Windows can’t fix the internet issue, it will show you the appropriate error that is causing the malfunction
  • Fix the error to get the internet access back

Check Router and Its Cables

Sometimes, you may not have internet if your Virgin Media router is faulty, or its connectivity wires are damaged. To check this, inspect all the connector cables and look for any visible damage. Furthermore, check if the cables are firmly connected to the router as well.

Next, inspect your router. Check if the Power and the DSL light are on. Also, check if there are any flickering lights on your Virgin Media router. If you witness any of these signs, contact Virgin Media customer support to change your router or cables.

Clear DNS Cache

When you open any URL in your browser, the DNS cache stores the URL address to serve it from the cache rather than downloading from the internet. The DNS cache becomes corrupted due to various technical reasons and viruses on different websites. As a result, you may experience that your Virgin Media is connected but you have no internet. To solve this issue, you can clear your DNS cache on your computer by the following methods.

For Mac Users:

  • Press Command + Space to open Spotlight and search for the Terminal Application
  • Launch the Terminal application and run the command ” Sudo killall -HUP mDNSResponder and hit Enter
  • Type in your administrative password to clear the DNS cache

For Windows:

  • Open the Run command and type in CMD
  • Type ipconfig/flushdns to clear DNS

Next, restart your computer and verify that you have the internet now.

Update Network Driver

Quite a few times,  an outdated network driver can cause your device to have no internet. To solve this issue, you can update your network driver for the following method.

  • Open Device Manager
  • Go to Network adapters
  • Right-click on your network adapter and choose Update Network Driver”
  • Restart your computer and confirm that you have internet access


Being connected on Virgin Media but having no internet is a frustrating problem that can puzzle you in many ways. We hope that this guide helped you fix the error through easy steps. Also, you can check if your area is experiencing an internet service outage from Virgin Media.

Be sure to check out our guide here if you are having problems with your Virgin signal.


Please enter your comment!
Please enter your name here