Fix Sky Go error code 3-25 and get the app running on Samsung devices


There’s nothing better than being able to watch all the greatness that Sky has to offer while on the move. And that’s exactly what the Sky Go app allows us to do.

Sky has been around for over 25 years in 2020, while the Sky Go app was released in more recent years.

The new Sky Q system is impressive to say the least with a minimum of 1TB storage space. The 2TB Sky Q box comes with the capability of recording six channels at once while watching a seventh.

While we can sing the praises of the Sky Q system, there are some people encountering issues with the Sky Go app.

If you’re dealing with Sky Go error code 3-25, let’s take a look at how to fix it…

Sky go error code 3-25
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What is Sky Go unknown error code 3-25?

The error message “An unknown error occurred, please try again. Error code: 3–25” is not something anyone wants to be faced with when sitting down to relax.

However, we can assume that this issue is usually associated with Android devices, in many cases Samsung mobile phones or tablets. Error code 3-25 can be linked to a software error.

As the error message says, this is an ‘unknown’ error, therefore the circumstances of it occurring may be different for different customers.

Six steps to take if your Sky box will not turn on: Remote control issues to system reset

Is Sky Go compatible with Samsung?

Yes. Sky Go is compatible with Samsung devices.

Compatible devices include the Samsung Galaxy S3 LTE, Galaxy S3 Mini, Galaxy Ace 2, Galaxy Note 2 and Galaxy Note 2 LTE, Samsung Galaxy S, Samsung Galaxy S2, Samsung Galaxy S3, Samsung Galaxy Nexus and Samsung Galaxy Note.

Google Nexus 4, Nexus 7, Pixel 3, HTC Desire X, One X, One XL, HTC Desire, HTC Desire S, HTC Desire HD, HTC Incredible S, HTC Sensation, HTC Sensation XE, One S, One V, Sony Xperia S, Sony Xperia T, and LG 4X HD.

At no extra cost, the Sky Go app is available to install from the Google Play store. Download the app to your Android device here.

How to fix Sky Go error code 3-25

Aside from restarting the app and your devices, uninstalling and reinstalling the app and turning your Wi-Fi connection off and on again, let’s take a look at the steps you can take to get Sky Go error code 3-25 sorted.

  • The first – and most important – aspect to check is the software your device is running on. Ensure that Android devices are running on Android 4.4 Kitkat onwards. Google Play also writes on the Sky Go download page that the device is: “Available on Android 5.0 and above”. To check what OS your device is running on, please follow the steps below.

Settings > About device > Android version number 

  • If you’re encountering this error code while attempting to watch Sky Go on the go without a Wi-Fi or 4G connection, don’t be alarmed, this is a common error.
  • It’s worth noting that only Sky TV customers with Sky Mobile can watch Sky Go on the move without using your data. The content available will depend on your chosen Sky TV package.

If you’re using the Sky Go app without a Sky Mobile contract, unfortunately, you cannot watch Sky Go without using your data.

What is Sky Q error code 60-1? Is there a fix for the Sky Go glitch?