Netflix error code nw-2-5: Heres How To Fix The Network Error


What does Netflix error code nw-2-5 mean?

If you’re attempting to browse Netflix and get an error code nw-2-5, you may be unsure of what this means and how to fix it. This error code when trying to access a programme on Netflix, there is a network connectivity issue stopping your device from reaching Netflix. First things first, log out of your Netflix account and then log back in. This can sometimes be a glitch. However, if this doesn’t change anything, the issue may be more complex. But not to worry, we have the answers on how to fix the problem.

How can I fix Netflix error code NW-2-5?

When having issues with Netflix, it’s always worth trying these simple steps first:

  • Closing and opening the app again
  • Making sure Netflix isn’t down, you can find out this information on their help pages.
  • Press try again on the error screen
  • Check you have good internet strength and signal.
  • Restart your router (turn this off at the socket, wait 30-60 seconds, switch back on)

If none of these methods work, you may find the following methods more successful. Although these methods aren’t as straightforward, we are more than happy to help with instructions on this.

If you’re having issues with Netflix in a web browser, here are some simple ways to fix the Netflix error 500

Make sure your Network allows streaming.

Depending on where you’re trying to go online will vary whether you can stream. As some networks actually block streaming video. Some examples of this are at school, work and in shops. If you are using a public network, be sure to find out if streaming is allowed.

Netflix error code nw 2-5

Restore default connection settings on your router

Restoring your connection settings to default can be a successful fix for this. If you’re unsure about resetting the settings, follow these easy steps to restore them to their original format. However, if you know you haven’t messed with the default settings, skip these steps.

Custom settings

Using custom settings on your device can be useful, however for this method you need to switch back to your original network settings and try Netflix again.

Virtual Private Network

Using a VPN can sometimes disrupt your streaming due to using a VPN to mask your location. If you are using a VPN, Netflix advises you to disconnect and use your home network instead. Once you’ve completed this step, then reopen Netflix.

Custom DNS setting

If you are using a custom DNS setting on your device, make sure you automatically reset it to acquire DNS.

Connect your device directly to your modem

By connecting the device directly to the modem, you bypass your router and just connecting it to the modem. This allows you to connect directly and usually fixes the issue. Here’s how you connect your device directly to your modem.

  • Please turn off your device or unplug it.
  • Plug your device into your modem using an ethernet cable
  • Unplug the modem from power for 30 seconds, then wait until no indicator lights are flashing
  • Turn on your device again
Netflix error code nw-2-5
Photo by Teslariu Mihai on Unsplash









Improve your wi-fi signal for a stronger connection

Streaming requires a strong connection; therefore, making sure you receive this is critical if you’re looking to watch a show on Netflix. If you’re unsure about how to improve your signal, here are some suggestions to try:

  • Move your router- By moving your router to a different location in your home to see if it improves signal strength, as houses have wifi dead spots, meaning it won’t receive a wifi signal in that area. Move the router to a central location to provide easy access.
  • Get a wifi-booster- if you have your router far away, e.g. in your bedroom and you’re watching Netflix downstairs in your living room, the connection has to travel further. Which in turn is likely to make it a weaker connection. Adding boosters increases the strength and works like a mini router.
  • Move wireless devices- Although you may not think it, having other wireless devices nearby may be interrupting your signal. Moving the router away from any wireless phones or Microwave ovens should improve the quality of your wifi.
  • Elevate your router- if your router is on a shelf or a desk, it has better reception than one hidden behind furniture such as a sofa. By putting it in an open location, it allows the internet to flow easier around your home.


If you’re still having issues with your Netflix after trying the above steps, be sure to contact your Network provider, who is likely able to provide further answers on this. Sometimes issues like this are due to your router setup, and only your provider will resolve it. You can also find more help with this issue on the Netflix help section.


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