Skype for Business quit unexpectedly on Mac: What to do now

When Skype for Business quits unexpectedly on a Mac it can throw the whole workday off course.

Skype first launched in 2003 ad since then, it’s become one of the most widely used video communication apps in the world. In 2015, Skype for Business emerged.

The features of Skype for Business include audio and video calls, as well as instant messenger. With the COVID-19 pandemic sweeping the globe in 2020, apps such as Skype and Zoom have been heavily relied upon to keep companies going.

Unfortunately, many Mac users have experienced Skype for Business quitting unexpectedly in 2020. Here’s a look at how to get the app up and running again.

Skype for Business quit unexpectedly on a Mac

If you’ve scheduled a meeting or video conference for Skype to then quit unexpectedly on your Mac it can be very frustrating. But, thankfully, there are some steps to take to avoid this error happening again.

• Firstly, log out and quit Skype for Business.
• Now, clear the app’s cache by completing the following steps.

Open Finder > Go (top menu) > Go to Folder > Type ~/library and press Return > Type ‘Skype’ into search bar > Delete files containing ‘Skype’ or ‘Skype for Business’ such as ‘com.microsoft.SkypeForBusiness‘.

• Clear the Keychain access. Open Keychain Access from Finder > Applications > Utilities folder > Keychain Access.
• Search ‘Skype for Business’. Delete all keychains starting with ‘Skype for Business’.
• Power off the mac and restart.
• Download and reinstall Skype for Business.

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How to use the app on a Mac

Although Skype is a Microsoft-owned app, it is available for use on Apple devices. The Skype for Business app is available for anyone wishing to experience ‘one-click join’, ‘edge-to-edge video’, and full-screen sharing. Before downloading Skype for Business, ensure that your system requirements match those outlined on the Microsoft website:

• OSX 10.11 (El Capitan) or OSX 10.12 (Sierra)
• Outlook Mac build 15.27 (161010) required for Outlook integration

Download > Save > Double click the PKG image file > Follow the on-screen instructions.

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Skype for Business: Mac Microphone not working?

Unfortunately, as well as unexpectedly crashing, the Skype for Business app can encounter some other errors, too.

If you log in to the app to find that the microphone isn’t working, please follow the steps below.

Apple Menu > System Preferences > Security and Privacy > Microphone > Check the box next to ‘Skype’ > Restart Skype.