Skype Share Screen Button Greyed Out? How to Fix the Video App


Skype for Business has become one of the most popular services for professional, remote communication. Unfortunately, some users report that the Skype share screen button is greyed out. So how can you fix this?

The video conferencing platform by Skype enables co-workers to use share screens, make audio and video calls and chat via instant messenger. Whilst Skype for Business has been well received since its launch in 2015, it has been crucial during the 2020 Covid-19 pandemic which has seen entire companies left to work remotely.

Of course, if you are having issues sharing your screen during remote meetings, that can be problematic.

So, what can you do if your Skype share screen button is greyed out? Well, thankfully there is a fix.

Read on to find out how to fix your Skype for Business screen share button.

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Man using video conferencing
Photo credit: gpointstudio via Envato images

Skype for Business Share Screen Option Missing

If you are using Skype for Business, you should have the option to share your screen with another Skype for Business user.

To do this, you can click on the button in the bottom right-hand corner that says, ‘Share Screen’.

If the share screen button is greyed out, it could be one of two reasons:

You’re Not Currently Active on a Call

If you’re not currently in an active call, the ‘share screen’ button will automatically be greyed out.

So, if you’re still calling and haven’t yet begun an audio or video call, you don’t have the option to share your screen.

Once the person answers, the share screen button should then become available. Click the button, and your screen will automatically be shared with other callers.

The other reason could be:

Your Skype for Business Needs Updating

Another common reason the share screen button is greyed out is because you are using an old version of Skype for Business.

So, you need to double-check which version of Skype for Business you are currently using.

To do this you can:

  • Click the ‘Menu’ button and navigate to ‘Help and Feedback’.
  • Once you click ‘Help and Feedback’ your current Skype for Business version will be displayed.
  • Screen sharing on Skype for Business is only available for versions 14 and above.
  • If you are using an older version, you can easily upgrade to the latest version of Skype.

If this still doesn’t fix the problem, it may be that the caller you wish to screen share with needs to upgrade their version of Skype for Business. To use the screen share feature, both callers need to be using the latest version.

If you are having issues using the screen share feature on a Mac, you might be facing a different issue. Let’s take a look at how you can fix this problem.

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Skype Screen Sharing Not Working on Mac

Mac users have also reported issues using Skype for Business. This includes the app quitting unexpectedly and the screen share button greyed out on calls.

So, what can you do if your Skype screen share button is greyed out using Skype for Business on Mac? Well, this is likely an issue with your privacy settings.

Unfortunately, Microsoft is yet to fix this bug, however, a thread on the Microsoft Community provides a fix that might solve the problem for now.

You can try:

  • First, go to ‘System Preferences’ and select ‘Security and Privacy’.
  • Next, scroll down until you find ‘Screen Recording’.
  • Finally, check the ‘Skype’ box under this section.

If you open the Skype for Business app and make a call, the screen share button should now be available.

So, now you know how to fix this issue, how can you prevent it from happening in the future?

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Skype for Business Screen Share: How to Avoid Errors Occurring

To prevent the screen share button on Skype becoming unavailable in the future, make sure you always have the latest version installed.

When Microsoft releases a new version of Skype, you should receive a notification through the app. Usually, updates are quick, so completing these as they are released means you will always be using the latest program.

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