Netflix Says “Retrieving Titles” on Samsung Smart TV? Here’s The Solution!


Netflix can sometimes encounter issues retrieving titles due to connection issues, outdated software, device compatibility, server outages, or even location restrictions.

Below, we will share with you our comprehensive guide to fixing this common issue among Samsung Smart TV owners.

If you are experiencing the issue on another brand of television then these solutions will remain the same and you can still follow the steps to solve the title issue. 

What causes Netflix “retrieving titles” error message?

man watching television
Image by mohamed Hassan from Pixabay

There are various reasons why you may be encountering the “retrieving titles” error message, but it’s usually the result of a slow/intermittent internet connection.

Other reasons may include:

  1. Service Outages: Sometimes, Netflix experiences service disruptions or outages due to maintenance or technical problems on their end. These issues can prevent the platform from retrieving titles.
  2. Device Compatibility: Certain devices might have compatibility issues with the Netflix app, leading to difficulties in retrieving titles. Outdated app versions or incompatible devices could contribute to this problem.
  3. Cache or App Issues: Temporary glitches within the Netflix app or a buildup of cache data can cause issues with retrieving titles. Clearing the cache or restarting the app might resolve these problems.
  4. Account Problems: Occasionally, issues with your Netflix account or subscription can affect title retrieval. Problems with billing, account status, or regional restrictions might hinder access to certain titles.
  5. Location Restrictions: Some titles on Netflix might not be available in certain regions due to licensing agreements. If you’re accessing Netflix from a region where specific content is restricted, you might encounter issues retrieving those titles.

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How can I fix the “retrieving titles” error?

To fix issues with Netflix not retrieving titles, here are some DIY troubleshooting steps:

  1. Check Your Internet Connection: Ensure you have a stable and strong internet connection. You can do this by running a speed test on your device. If the connection is slow or intermittent, try restarting your router or connecting to a different network.
  2. Restart Netflix and Your Device: Close the Netflix app and restart your device (smart TV, streaming device, computer, or smartphone). Then reopen the Netflix app and check if you can now retrieve titles.
  3. Update the Netflix App: Ensure that your Netflix app is up-to-date. Go to your device’s app store and check for any available updates for the Netflix app. Install the updates if there are any.
  4. Clear Cache/Data on the Netflix App: On smart televisions, deleting and reinstalling the app will automatically clear the cache.
  5. Check Your Account Status: Log in to your Netflix account from a browser and ensure your account is in good standing. Check for any billing issues, ensure your subscription is active, and verify that there are no account-related restrictions.
  6. Contact Netflix Support: If the issue persists despite trying the above steps, contact Netflix support. They can provide more specific troubleshooting tailored to your account and device. They might also be aware of any ongoing issues affecting their service.
  7. Try Another Device: If possible, try accessing Netflix from another device to see if the problem is specific to one device or app. This can help narrow down whether the issue is device-related or more widespread.
  8. Check for Service Outages: Visit the Netflix Help Center or their social media channels to see if there are any reported service outages or known issues affecting the platform in your region.