3 Simple Fixes for Sky Q Error MR001

Couple watching tv

Has Sky error MR001 disrupted your favourite TV program? Despite being viewed in 29% of UK households in 2022, even Sky, the nation’s leading paid streaming service, is not immune to occasional errors and interruptions.

Sky error MR001 occurs when your Sky Q box cannot read your IP address from your router. Fortunately, resolving this issue is normally straightforward—just give your Sky Q Box and router a quick reboot and make sure any available firmware updates are promptly installed.

Below, we will show you how to reboot your Sky Q Box and Router to resolve sky error MR001 as well as two additional fixes for safe measure.

Main Fix – Reboot your Sky Q Box and Router

Rebooting your Sky Q Box and Router is an easy and effective solution to help your Sky Q Box locate your router’s IP address and resolve the sky error MR001. 

Follow these steps to reboot your Sky Q Box:

  1. Turn off your Sky Q Box by pressing the power button located on the right side of the front panel. The light should change from green to amber.
  2. Unplug the power cable from the back of the Sky Q Box, situated on the right-hand side. The light on the power button should go completely off.
  3. Wait for ten seconds, then reconnect the power cord to the back of the box.
  4. The light will turn red but should transition to amber after three to five minutes.
  5. Turn the Sky Q Box back on using the power button on the front.
Sky Q Box with arrow to show where the power button is

Follow these steps to reboot your router:

  1. Unplug the power cord from your router.
  2. Wait for 60 seconds, allowing the router to completely power down.
  3. Replug the power cord into the router.
  4. The lights on the router may flash for a few minutes as it reconnects.

By rebooting both your Sky Q Box and router, you should now have resolved error mr001 but failing that, we have two alternative solutions to fix your connectivity sky issue.

router with wire plugged in

Alternative Fix 1 – Reconnect your Sky Q Box to Broadband

To enhance your Sky Q Box’s ability to identify your router’s IP address, consider disconnecting and reconnecting your broadband. Follow these steps to reconnect your Sky Q Box:

  1. Navigate to the Sky menu.
  2. Scroll down to “Settings.”
  3. Click on “Status.”
  4. Scroll down to “Network connection.”
  5. Choose “Network setup.”

For Sky Broadband:

  1. Select ‘Connect to Sky Broadband WiFi.’
  2. Follow the on-screen prompt to go to your Sky router and hold down the WPS button for a few seconds (located on the side of the router).
  3. Once completed, the status on your TV screen should show the broadband is connected, and your Sky Q Box should display a green light.
Male hand pushing down wps button on sky broadband router

For Alternative Wireless Broadband:

  1. Select ‘Connect to WiFi from a different broadband provider.’
  2. Find your broadband from the local connections list.
  3. Select your broadband, input your broadband password.
  4. Your Sky Q Box will now connect to your broadband, and a status report will appear showing 2 ticks next to your router and the internet.

For Alternative Wired Broadband:

  1. Ensure your Ethernet cable is plugged into the Sky Q Box from your broadband router.
  2. Select ‘Connect to your router using a wired connection.’
  3. Your Sky Q Box will now connect to your Ethernet cable.
  4. Navigate back to the Settings menu.
  5. On your TV remote, press 001 and then press the select button. The secret installer menu should appear.
  6. Choose the Network page, turn off both the 2.4 and 5g wireless connections, and confirm. Your Sky Q Box will now exclusively use the Ethernet connection for broadband.

Alternative Fix 2 – Factory Reset your Sky Q Box

Resorting to a factory reset for Sky Q Box should be a final option for addressing Sky Error MR001, but it provides a reliable means to overcome the technical issue with a clean slate.

Here’s how to Factory Reset your Sky Q Box:

  1. Navigate to the Sky menu.
  2. Scroll down to “Settings.”
  3. On your TV remote, press 001 and then the Select button.
  4. The secret installer menu will appear; scroll down to “Reset.”
  5. Proceed to “Factory Reset.”
  6. Your Sky Q Box will reset entirely, erasing settings, network configurations, and remote control settings.
  7. Now, you have a clean slate to set up your TV with your Sky Q Box and broadband anew.
Screenshot of sky settings menu > reset page.