How To Fix Sky Q Error Code MR204 – 3 Easy Fixes

Young bearded Caucasian man pointing at TV while sitting at kitchen table with his wife, having breakfast and watching morning news attentively

Are you experiencing an issue with Sky Q Error Code MR204? You’re not alone. 

This connectivity error reportedly happens when your Sky Q box can’t be identified on your network. The good news is fixing it is simpler than you might think. Just reboot your Sky Q box to refresh the system and re-establish your connection to your network. 

In this guide, we’ll walk you through three easy fixes to resolve Sky error MR204, starting with the power of a simple reboot. 

Fix 1 – Reboot Your Main Sky Q Box

To reboot your Main Sky Q box:

  1. Power off your Main Sky Q box.
  2. Disconnect the power cord.
  3. Wait for 10 seconds.
  4. Reconnect your power cord.
  5. Power on the box.

EXTRA TIP: You can also try rebooting and powering off all the smaller Sky Q boxes around your house.

If a reboot of your Sky Q Box doesn’t solve the issue, your next step should be to try reconnecting your Sky Q Box to your broadband.

man sat on sofa holding tv remote

Fix 2 – Reconnect your Sky Q Box to Broadband

Disconnecting and reconnecting to your broadband will re-establish the connection and should help your Sky Q box recognise your network. 

Follow these steps to re-establish the connection:

  1. Access the Sky menu.
  2. Navigate to “Settings.”
  3. Click on “Status.”
  4. Scroll down to “Network connection.”
  5. Choose “Network setup.”

For Sky Broadband:

  1. Opt for the ‘Connect to Sky Broadband WiFi’ option.
  2. Follow the on-screen instructions to access your Sky router and press down the WPS button for a few seconds (located on the side of the router).
  3. Upon completion, your TV screen should indicate a connected broadband, and your Sky Q Box should display a green light.

For Alternative Wireless Broadband:

  1. Choose ‘Connect to WiFi from a different broadband provider.’
  2. Locate your broadband from the local connections list.
  3. Select your broadband, input the password.
  4. Your Sky Q Box will connect to your broadband, and a status report will show two ticks next to your router and the internet.

For Alternative Wired Broadband:

  1. Ensure your Ethernet cable is connected from your broadband router to the Sky Q Box.
  2. Select ‘Connect to your router using a wired connection.’
  3. Your Sky Q Box will establish a connection through the Ethernet cable.
  4. Return to the Settings menu.
  5. On your TV remote, press 001, then press the select button. The secret installer menu should appear.
  6. Navigate to the Network page, disable both the 2.4GHz and 5GHz wireless connections, and confirm. Your Sky Q Box will now exclusively use the Ethernet connection for broadband.
male hand holding down WPS button on a sky router

Fix 3 – Boost your wifi signal

As the Sky error MR204 is a connectivity problem, boosting your WiFi signal is a guaranteed solution to reconnect your Sky Q Box to the network. Here are lots of ways to boost your wifi signal but here are a few:

  1. Opt for the 5GHz frequency over 2.4GHz if you haven’t already.
  2. Bring your main Sky Q Box closer to the router.
  3. Explore the benefits of using an Ethernet cable.
  4. Implement WiFi extenders strategically for expanded coverage
man holding wifi booster